Return Policy

We accept returns within 30 days of the delivery date. If 30 days have passed since your item was delivered, we are unable to offer a refund or exchange.

To start a return, email us at hello@halden.nyc with your order number and the item(s) you would like to return. We will reply with instructions and the return shipping address. Please do not send items back until you have received a response from our team.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, wash, alteration, or use may not be accepted and will be returned to the sender.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to the original method of payment within a reasonable number of days.

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect. In those cases, please contact us and we will make it right.

We do not guarantee stock availability for exchanges. If you would like a different size, color, or item, we recommend returning the original item for a refund and placing a new order.

Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated at the time of purchase.

Questions about a return or exchange? Email us at hello@halden.nyc and we will be glad to help.