Privacy Policy

Halden respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or make a purchase. By using the Site, you consent to the practices described here.

We collect information you provide directly and information collected automatically:

• Information you provide: name, email address, shipping and billing address, payment information, phone number, and any communications you send us.
• Information collected automatically: IP address, browser type, device information, operating system, pages visited, time spent on the Site, and referring URLs, using cookies and similar technologies.
• Information from third parties: our e-commerce platform, payment processors, shipping partners, and analytics providers may share information with us to help process orders and improve the Site.

We use the information we collect to:

• Process, fulfill, and ship your orders and process returns or exchanges.
• Communicate with you about your orders, account, and customer service inquiries.
• Improve and personalize the Site and product offerings.
• Send marketing communications, with your consent where required.
• Prevent fraud, protect our rights, and comply with legal obligations.

We use cookies and similar tracking technologies to operate the Site, remember your preferences, understand usage, and support marketing. You can manage or disable cookies through your browser settings, though some features of the Site may not function properly without them.

We do not sell your personal information. We may share information with service providers who perform functions on our behalf, such as our e-commerce platform, payment processors, shipping carriers, and analytics providers. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, update, delete, or restrict the processing of your personal information. To exercise these rights, or to update your marketing preferences, contact us at the address below.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

The Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@halden.nyc.